What is an insight?

February 7, 2017

This post was first published on Hill + Knowlton Strategies. More on that change in my life later!

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What is an insight?

They are the things upon which multimillion (billion?) dollar decisions are made.

That entrepeneurs bet their careers and family’s lives on.

That companies are founded on.

That political leaders stake their reputations and campaign on.

But what, really is an insight? For me, the best way to define an insight is to paraphrase entrepreneur and investor Peter Thiel, of PayPal fame, and say that every insight is a secret. And as with all secrets, the less people who know about it, the more powerful it is.

This especially hits home for all strategists. How long do we toil through data, through focus groups, through online behavior and through popular culture to find those secrets? How overjoyed or relieved do we feel when we find one – and how much do we subsequently protect it, polish it and decide how best to use it.

But not all secrets are the same. As we talked about this within H+K, we identified five core types of secrets or insights that we use to solve our client’s business problems.

Those we discover on our own: this is the classic secret where one person’s brilliance, persistence and intuition leads to a completely new discovery. Thiel calls this the Pythagorean secret and eventually they cease becoming secrets and start becoming convention.

Those that are commonly held but that we chose to use in unusual ways: this is the act of taking an insight from one industry or category and applying it to another. Insights gleaned from years of pitching media relations stories can be used to reshape a brand strategy. Insights into the purchase journey of buying a car can be applied to that of buying term life insurance.

Those that only we can see or understand thanks to data and analysis: this is what I would call the “Moneyball” secret. The answer is staring us in the face, if only we can interpret the data properly and get over our own inherent biases to realize that On Base Percentage (Hits + Walks) is more valuable than slugging percentage (which measures power).

Those that allow us to reframe a problem or belief. Our WPP colleague Rory Sutherland brilliantly reframes the spending of six billion pounds to shave 40 minutes off the Eurostar journey by simply making the journey infinitely more pleasurable – through the use of models and vintage wines.

Those that we can combine to make more powerful. Like the five mechanical lions coming together to form Voltron: Legendary Defender (my son’s current favourite show), the act of combining many small and powerful secrets together makes the whole greater than the sum of its parts, and allows us to solve bigger problems for our clients.

The definition of insight is something we can, and have, debated for days. However, the inarguable truth is: if you want to forge truly meaningful connections with consumers or stakeholders, your communication needs to be rooted in an insight into their lives, their needs and their behaviours…and your business’ role therein.


The hallmarks of bad strategy

June 28, 2011

Strategy can, and does, mean vastly different things to vastly different people. A good strategy is absolutely priceless which is why there is such a demand for excellent strategic planners in the advertising world. The flip side is that bad strategies, along with being ten a penny, can really kill your business, brand or campaign.

Which is why I really like this list, from McKinsey’s Strategic Thinking team, on what makes for bad strategy:

Failure to face the problem – to solve a problem, you must really hone in on and accept as an issue, the root issue you’re facing.

Mistaking goals for strategy – goals are great, but understanding exactly what is needed to acheive those goals is just as important. “Winning” is not a strategy. I liked this quote:

A leader may justly ask for “one last push,” but the leader’s job is more than that. The job of the leader—the strategist—is also to create the conditions that will make the push effective, to have a strategy worthy of the effort called upon.

Bad strategic objectives – either in the form of a (“long term”) laundry list or a “blue sky” restatement of the desired outcome.

Fluff – restating the obvious and often with buzzwords in a superfluous and unnecessary wordy, perhaps even pontificating style. Just like this bullet.

So what is “good strategy”, and how do we get there?

According to McKinsey:

Good strategy works by focusing energy and resources on one, or a very few, pivotal objectives whose accomplishment will lead to a cascade of favorable outcomes. It also builds a bridge between the critical challenge at the heart of the strategy and action—between desire and immediate objectives that lie within grasp. Thus, the objectives that a good strategy sets stand a good chance of being accomplished, given existing resources and competencies.

There are some core components of a strategic plan, according to McKinsey, but do not mistake this list for the “fill in the blanks” templated approach which, along with the “inability to focus”, is one of the reasons for bad strategy in the first place:

  • A diagnosis: an explanation of the nature of the challenge. A good diagnosis simplifies the often overwhelming complexity of reality by identifying certain aspects of the situation as being the critical ones.
  • A guiding policy: an overall approach chosen to cope with or overcome the obstacles identified in the diagnosis.
  • Coherent actions: steps that are coordinated with one another to support the accomplishment of the guiding policy. I imply from this that measurements of success are vital in all strong strategies

Pretty simple stuff. But as Seth says, simple is scary.

The perils of bad strategy – McKinsey Quarterly – Strategy – Strategic Thinking.


Do You Have Your Own Style?

February 23, 2011

One of the things I’m looking to develop professionally is my own style and philosophy when it comes to working in this space. I know clients have their own individual problems we’re looking to solve but I also know that clients, especially in the social media space, are looking for someone who knows how to solve problems based on experience and who can approach things the same way each time, and not have to “catch lightning in a bottle each time. I don’t want people to look at a client project and “know” that I worked on it, but it would be nice to know that, over a body of work, there was a hint that the same principles were applied to each issue.

While I don’t have this style or philosophy totally figured out just yet, it’s interesting to see that others have, and that they have put a name to it.

via adliterate, an excellent planning blog in the UK.


Planning in the Digital Age. Keep It Simple

February 9, 2011

Great graphic from the Planning Lab:

Media Planning from the Planning Lab: Keep it Simple

Click to enlarge

Based on this, I’m excited to update my slides on the four types of media with this new overlay of how they could and should work together.


State of the Planning Nation in 2010

November 30, 2010

Via Annual report | The Planning Lab.

I’m constantly interested in the post-digital world (or at least the concept of the post-digital world) these days. As Faris Yakob once told me on Twitter “Planning is planning. Ain’t no flavours”


Anatomy of a great idea

October 13, 2010

Really like this simple, innovative, entertaining, insightful, unconventional idea which is rooted in something from pop culture gaining significant momentum:

Anatomy of a great idea

The anatomy of a great idea | The Planning Lab.


Unlocking Your Inner Insight

September 7, 2010

The act of planning and strategy development requires equal portions of time, dedication and insight. In my mind, it is vital to separate the planning discipline from the account discipline in order to effectively develop these insights and be removed from the business side of things.

So, with that in mind, how can you put yourself in the best frame of mind to generate those insights? PSFK has the answer, with more detail in the link below.

  • Quiet
  • Inward-Looking
  • Slightly Happy
  • Don’t Try So Hard

So…the most insightful planners are shy, introspective slackers who are content with their lot in life? Does that sound right to you?

via How To Facilitate Insights – PSFK.


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