Reinventing Customer Service

Thanks for attending the 3rd Reinventing Customer Service conference. It was an honour to present to you and have a lively discussion afterwards.

As promised, here is the presentation, the video which didn’t  play and some background reading – links I’ve collected over the years and which I found helpful building the presentation.

The Video

The Presentation

The Links

You can subscribe to my blog by email or contact me for more information – edl [at] tribalddb [dot] ca

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