One of the things I am very bad at is asking the right questions. So it was great to see the Harvard Business Review with some tips to asking those questions.
- Be curious. Being curious is essential to asking good questions.
- Be open-ended. Open-ended questions prevent you from making judgments based on assumptions, and can elicit some surprising answers.
- Be engaged – show that you are interested with affirmative facial expressions and engaged body language. This sets up further conversation and gets the individual to reveal information that could be important. People will open open up — especially on sensitive subjects — if you actively show interest.
- Dig deeper – so when information surfaces in your dialogue, dig for details without straying into recrimination. Get the whole story. Remember, problems on your team are your problems.